This is a guide on unfreezing an iPhone, for an Android device, click here.
Many of us have been there. One day, out of the blue, our phones have conked out on us and left us confused. If you haven’t dropped or drowned your phone recently, there are some simple steps to try to reboot your iPhone before sending it off to the phone hospital or getting a replacement.
- Before you do anything, you must check the vitals. If you have a plain black screen, plug your iPhone into a charger. If an outline of a battery appears on your screen, your phone has run out of battery. If there is not a lightning bolt symbol, this indicates the lead is not charging your phone, and you should look for either another charger or power outlet.
- If your phone is frozen but still switched on, there’s more you can do. You can restart your phone manually by pressing and holding down on the power button on the side of your iPhone until the “slide to power off” slider appears on your screen.
- If your phone doesn’t respond to either of these solutions, you can force your phone to restart. For most iPhones, this is how you would do it: at the same time, hold the home button and the Power Button until the Apple Logo appears on-screen. However, if you have an iPhone 8, 8 Plus, 7 or 7 Plus this is how you can force your iPhone to restart:
· iPhone 8 & 8 Plus – Press and release the Volume Up Button quickly, do the same for the volume down button. Then press and hold the Power button until you see the Apple logo on your screen.
· iPhone 7 & 7 Plus – Hold down the Volume Down Button and the Power Button at the same time until the Apple logo appears on your screen.
- If your phone continues to freeze after restarting it, you should check if your phone recently updated its operating system. There may be an update available that addresses the freezing.
- Open your Settings
- Select General
- Tap Install Now if an update is available
- You can use iTunes to update if you still can’t see your phone’s screen
- Delete recently installed Apps. If your phone is working but freezing intermittently, try deleting recently installed apps that might be causing the problem.
- You can view app errors by opening the Settings, looking under Privacy and choosing Analytics and then Analytics Data if you see an apps name come up repeatedly BAM! You may just have found your culprit. Restart your phone for good measure and good luck. If not, there’s one more thing you can do before you have to get it fixed professionally.
- Use iTunes to restore your phone. If your phone is still frozen or keeps freezing and coming back, your last option is to restore a backup from iTunes.
- Connect your phone to your computer
- Open iTunes and go to your iPhones page
- Click Restore iPhone and follow the instructions on-screen
- You don’t have a backup on your computer; you will have to restore the device to factory settings which will delete all content on your phone. Of you’re able to, back up the files, you want to keep through your phone or iTunes.
If none of this has worked, it’s time to make a claim on your mobile device.